Cv994 — Privacy Policy

01Introduction

Cv994 (https://cv994.app) is a trusted online gaming platform committed to delivering the best gaming experience for players in Bangladesh. We understand how valuable your personal information is. That's why cv994's Privacy Policy is designed to keep you informed — what data we collect, why we collect it, and how we keep it secure.

This Privacy Policy applies to cv994's website, mobile app, and all related services. By using cv994, you are considered to have agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.

02What Information We Collect

Cv994 collects two types of information from you — information you provide directly and information collected automatically.

Information You Provide:

• Name, date of birth, and gender
• Email Address & Mobile Number
• National ID or passport number (for KYC verification)
• Payment details such as bKash/Nagad number (full numbers are never stored)
• Postal address and city information
• Messages or complaints sent to customer support

Automatically Collected Information:

• IP Address & Device Type
• Browser information and operating system
• Site Access Times & Session Information
• Gaming activity and betting history
• Transaction History & Amounts
• Behavioral data collected via cookies and tracking technologies

03How Your Information Is Used

Cv994 uses your information only for specific, defined purposes and never for anything unnecessary. The reasons we use your data are clearly set out below:

• Account Management: To create, verify, and maintain your cv994 account.
• Payment Processing: To process deposit and withdrawal transactions.
• Customer Service: To address your questions, complaints, or any issues you encounter.
• Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
• Responsible Gaming: To monitor your gaming behaviour and identify any problematic patterns.
• Personalized Experience: To recommend relevant offers and games based on your preferences and behaviour.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Promotional Communications: With your consent, to keep you informed about bonuses, promotions, and updates.

04Who Your Information Is Shared With

Cv994 may share your personal information with third parties in limited, specific circumstances. We always follow a data minimisation approach when sharing.

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to process transactions.
• Game Provider: Licensed game providers may receive limited data necessary to operate their games.
• Law Enforcement Agencies: Information may be disclosed in response to a court order or a valid government request.
• KYC Verification Provider: Authorized third-party providers for identity verification.
• Fraud Prevention Service: Specialist providers ensuring online security.

05Cookie Policy

Cv994's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of Cookies We Use:

• Essential Cookies: Required for login sessions and security. The site cannot function properly without them.
• Functional Cookies: To remember your preferences, such as language and game settings.
• Analytics Cookies: Collects anonymized data to monitor and improve site performance.
• Security Cookies: To detect fraud and prevent the use of multiple accounts.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some cv994 features.

06Data Protection

Cv994 uses industry-standard security technology to protect your personal data. Our security infrastructure ensures multi-layered protection at all times.

• 256-bit SSL/TLS encryption is used for all data transmissions.
• Stored data is kept on servers secured with AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Two-factor authentication (2FA) is available.
• Automated alerts are sent if any unusual activity is detected on your account.
• Only authorized personnel may access your information when necessary.

07Your Rights

You have the following rights over your personal data at cv994. We always respect these rights and treat every request with the utmost importance.

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: If your information is inaccurate or incomplete, you can request a correction.
• Right to Erasure: Under certain conditions, you may request the deletion of your data.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Object: You may object to the use of your information for marketing purposes.
• Right to Portability: You can request a copy of your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, contact cv994 Customer Support. All requests will be responded to within 30 days.

08Data Retention Period

Cv994 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account information is retained for the lifetime of the account and for a minimum of 5 years after closure.
• Financial transaction records are kept for up to 7 years as required by law.
• KYC verification documents are retained for 5 years after account closure.
• Customer support messages and communication history are retained for 3 years.
• Analytics data is kept in anonymized form for up to 2 years.

09Third-Party Services

Cv994 works with a number of trusted third-party service providers to keep its operations running smoothly. Every third-party provider adheres to strict privacy and security standards.

• Payment Gateway: Approved payment providers including bKash, Nagad, and Rocket process transaction data only.
• Game Software Provider: Licensed game studios use limited data to operate their games.
• Identity Verification Service: The KYC process uses approved third-party providers to verify identity documents.
• Cloud Hosting: Data is stored and processed on secure cloud servers.

These third-party providers may not use your data for their own marketing or any other purpose. They are only permitted to process data in accordance with cv994's instructions.

10Data Relating to Minors

Cv994 strictly does not collect or process data from anyone under 18. Our Privacy Policy is designed exclusively for adult users.

Parents and guardians are urged to keep children and teenagers away from cv994 and to keep their login credentials secure.

11Policy Updates

Cv994 may update this Privacy Policy from time to time. If significant changes are made, registered users will be notified by email or via a notice on the site.

• The "Last Updated" date at the top of this page will always reflect the most recent version.
• Continued use of cv994 after an update is considered acceptance of the revised policy.
• Your consent may be sought again in the event of significant changes.

It's a good habit to review this page regularly so you stay up to date with our latest Privacy Policy.

12Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact cv994's data protection team. We're always here to help.

• Email: [email protected]
• Website: https://cv994.app
• Live Chat: cv994 App or Website Support Section
• Response Time: Typically within 24–48 hours